CIOL Training Support, ALT Technical Support, & Supporting Students

Need Help?

Need help with CIOL training, OR technical support from the Academic & Learning Technologies (ALT) department, OR are you looking for student resources?

If so, please click on the tabs on this page for contact details, hours, and more information.

CIOL Training Support

Contact
	Email 📧		LIVE Training Help Link - Join 👩‍💻		Call 📞
	CIOL@mdc.edu We actively monitor this account. Please expect a response within 24 hours. Thank you for your patience.		Fall 2024 Hours Monday - Friday 9:30am - 4:00pm Unless noted otherwise For Live help* with CIOL workshop trainings, join our Zoom Virtual Help Desk from Zoom Links to an external site.		Dial (305) 224-1968 then enter 676 192 6664 Operating hours are the same as live support.

Additional Resources

CIOL FAQsLinks to an external site.
CIOL ORG
Canvas Instructor GuidesLinks to an external site.
Canvas Instructor VideosLinks to an external site.
CIOL Instructional Design Consultation
- Important: This is only for Instructional Design (advice on designing your course).
- Please see information above if you need help with technology training, Canvas, etc.

ALT Technical Support

ALT Helpdesk

Determine Who Best to Contact

To save you time and effort, please take a moment to review the section below on when to open a ticket with ALT. Please contact the appropriate channel to minimize unnecessary back-and-forth.

Canvas
LMS Support

OPTION 1: PHONE📞
Canvas Phone Support 24/7/365
1 (305) 237-9800

OPTION 2: LIVE CHAT 🎧
Canvas Support Live Chat
24/7/365 (Faculty Only)
From Canvas, click on Canvas Help
(left navigation menu)

For Any Other Academic and Learning Technologies Technical Support Needs

Submit a Support Ticket🎟️
Visit ALT at
www.mdc.edu/althelp
for available services
& knowledgebase articles

⭐Sign in using MDC credentials (top-right)⭐

Important

Scroll down for when to get ALT help

Workshop &
Training-Related Assistance

HAVE TRAINING Qs?

If you have training-related questions, please contact CIOL

Please note that ALT is not the go-to for training/workshop related questions).

ALT Service Tickets

When Do I Open a Ticket with Academic & Learning Technologies (ALT)?

Canvas

Course role other than Teacher and Student needs to be added to a course
Process Tutor and Access requests
Process Consultant requests
Feature requests evaluation and implementation
Cross-list/merge courses (within LMS)
Reset Courses
Assist with processing Incompletes (within LMS)

Blackboard Archive

Process restores of archived courses in Canvas
Provide access to courses in the archive system

Zoom

Assistance with account provisioning
Provide Zoom LTI (Canvas) Support and Troubleshooting
Provide General Zoom Support

Class: MDC LIVE 2.0

Assistance with account issues
Provide Class(Canvas) Support and Troubleshooting
Provide General Class Support

New Academic Technologies

Evaluate and implement college-wide new academic technologies and tools

Before filling our the form, watch this this video to ensure the tool is not already integrated
Academic and Learning Technology Request Form

Panopto Management

Provide Panopto LTI (Canvas) Support and Troubleshooting
Panopto and Zoom Meeting Integration Support

Kahoot!

Account Management
Assign Licenses

Kahoot! Notes:

Do you already know how to use Kahoot? If yes, open a ticket with ALT to request a license.
New to Kahoot? Please complete the CIOL training. Upon completion of the training, you will be granted an MDC Kahoot license.

*Academic and Learning Technologies collaborates with college departments and disciplines to meet educational needs and processes. This includes but is not limited to, ensuring continuity between MDConnect and Canvas.

Student Support For Faculty

Helping Students & Handouts / Templates to Use with Students

If you are a faulty member looking to help a student or find handout templates to use in your classes, please visit the following page:

Student Resources for Faculty

Need Help?

Please email us at CIOL@mdc.edu